Privacy policy
Who we are
We are Scented Elegant a perfume store located in Malaysia whose registered store is at 12th Floor, Menara Symphony, No. 5, Jalan Prof. Khoo Kay Kim, Seksyen 13, 46200 Machang, Kelantan, Malaysia, registered with the Companies Commission Malaysia with the company registration number 199401013101 (298780-T). We are the data user under the Malaysian Personal Data Protection Act 2010 with regard to the processing of your personal data. Our website address is: https://scentedelegant.microweber.net/
What personal data we collect
"Personal data" means any information that could identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number).
The personal data we collect depends upon the touchpoint of our interaction and is also limited to that which is relevant and appropriate for the interaction. Website visitors who browse scentedelegant.com and view our products, information, and offerings can choose to do so without identifying themselves, and the same applies to in-store and social media browsing. Unless you choose to interact with us via those touchpoints, such as by making a purchase on our site, signing up for one of our programs or services, or posting a comment or a like online, our data collection is limited to the use of ‘cookies’ for website visitors.
For customers and other individuals who sign up for programs or services, we must collect certain relevant information from you. The information we collect is related to the particular transaction as well as our overall relationship with you. For example, if you make purchases from our website or in our store, we must collect information to process (and, if relevant, fulfill and ship) your order. For customers and other individuals who sign up for our programs or services, we generally collect your contact details, contact preferences, and information that will allow us to make recommendations to you about our products or services that may be of interest. We may centralize the information pertaining to our customers so that we have it organized in one place, as this helps us manage our relationship with you as well as your choices and preferences.
Depending on the data you provide or share with us, the type of personal data that we may collect and process may include information related to:
- Your identity (e.g. name, age, gender, date of birth, citizenship, nationality, race, identification card
/
- passport details) and your contact details (e.g. email address, phone number)
- Your interests and personal preferences
- Your purchases (in-store or online, including your orders, tracking numbers and purchase invoices, the amount and type of your purchase)
- Payment information such as information in relation to your credit card, debit card, and/or other payment details
- Your online journeys with us (e.g. when you are using our official social media pages, our partner websites, and databases), specifically information ascertained about you (e.g. your profile picture, photos, likes, location, and friend list)
- Your requests or information which you have communicated through our customer department or our public relations department (whether in written or verbal form) or provided by you in connection with your interaction with us
- Any such information as we deem necessary or appropriate from time to time in connection with your dealings and/or relationships with us
- Publicly available or publicly accessible information
Regarding your purchases, your bank details are encrypted through Scented Fragrance servers. Payments are made via a secure payment platform, supplemented by control measures, to ensure the security of purchases made and to fight against fraud.
The personal data essential to Scented Fragrance is indicated by an asterisk on each personal data collection form and it is obligatory for you to provide us with the requested information. If you do not provide the data marked with an asterisk, this may affect our ability to provide you with the requested products and/or services and our ability to enter into the necessary agreement in relation to the provision of our products and/or services to you. Other information is optional and allows us to know you better and to improve our communications and services to you. Failure to agree for us to process your personal data for marketing purposes will result in us and/or our selected authorized third parties becoming unable to send you information by e-mail, mail, telecommunication means (telephone calls, SMS, MMS) concerning related and unrelated products and services by us and our affiliated business partners which we consider will or may interest you.
We invite you to keep us regularly informed in writing of any change in your contact details by contacting us using the details provided under the section titled "Contact Us" below.
HOW do we collect or receive your personal data?
As part of our relationships, we may collect certain data via the following touchpoints:
- when you are using scentedelegant.microweber.net, specifically when you register an account with us, and/or purchase products through our website and/or interact with us through our website
- when you visit us through our physical stores
- when you engage or contact our Customer Service
- when you fill in and/or complete our forms (in-store or online)
- when you use our digital apps
- when you visit our social media pages (including your comment/like)
your social media pages on which you post Scented Elegant content or comments
- when you click on Digital Media Advertising which is relevant to Scented Elegant
- when you click on Search Engines Paid Advertising which is relevant to Scented Elegant
- when you share information with third-party data providers
you consent to receive our communications (through email, telecommunication means (such as SMS, MMS), mail, or social media platforms)
- when you participate and/or answer our surveys or satisfaction questionnaire
To the extent that you disclose to us any personal data of another individual, we shall assume, without independent verification, that you have obtained such individual's consent for the disclosure of such personal data as well as the processing of the same in accordance with the terms of this Policy.
FOR WHAT PURPOSES are your data used by Scented Elegance?
As part of our relationship, we will use your personal data that you have provided to us for various purposes, including but not limited to:
- manage your orders
manage the personalized content and communications with Scented Elegant (digital or otherwise)
- manage your account and profile
manage your relational program
manage your requests or any complaints with Scented Elegant that you may send us via our website, our customer services department, or on our social media pages
- manage our website and our digital apps
- manage and improve our products and services, image, and reputation.
- manage payments (securitization of online transactions, fraud prevention, payment incidents, and debt collection)
- manage our tailored services (such as your beauty consultation services with us)
- manage your browsing via cookies
manage your access to your customer account, process and track your orders to comply with a legal obligation or is required by law (e.g. retention of purchase invoices of products)
- improve our products and services, prevent fraud, secure our tools or tailor the communications management of our marketing purposes, the use of your personal data for purposes of research
- send you information concerning our offers, news, and events to fulfill any purpose directly related to the above purposes
FOR HOW LONG may we keep it?
We will not retain personal data longer than is necessary for it to comply with its legal obligations. We only keep your personal data for as long as we need it to reach the purpose pursued, to meet your needs, or to comply with our legal or business obligations.
As a general principle, your personal data will be retained in our client database:
Where cookies are placed on your computer, we shall keep them for no more than 12 months.
When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.
WHO may access your data?
Your data are for Scented Fragrance services dealing with your requests. We ensure that only duly authorized persons can access your personal data when necessary for the above-mentioned purposes.
We do not give your data to third parties unless you have consented for us to do so or it is legally permissible by the laws. We may also disclose data pertaining to you to third parties in order to comply with legal, regulatory, or conventional obligations, or in response to requests from legally competent authorities.
We communicate your information only where necessary, and if possible in a form that does not allow direct identification to the following persons:
You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies and that we have no control over how they may use your personal data.
We may also offer you the opportunity to use your social media login. Please be aware that in this case, you are sharing your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social networks have their own privacy policies.
HOW do we protect it and keep it confidential?
We have adopted reasonable and appropriate precautions to protect your data from loss, misuse, alteration, destruction or access by unauthorised third parties.
We also require by our partners and group companies to uphold a similar level of protection for your data. The measures are evaluated and updated to address new threats and challenges, as well as new legal requirements in the countries where we operate.
In creating your account on scentedelegant.microweber.net, entering a personal password complying with our security requirements is compulsory and part of our privacy policy.
How are consumer preferences and individual rights addressed?
We encourage individuals who have entrusted their data to us to keep it current (such as if you change your email address, address or phone number), so that we have your correct information on file. We also encourage consumers to update their preferences with us, such as in relation to products and the frequency of contacts, so that we can personalize our service to your expectations and needs. Finally, we offer individuals the right to withdraw consent from our programs and offerings at any time. To do so, or to exercise any of these other rights, please contact us using the details provided under the section titled "Contact Us" below. For individuals seeking access to their data, we also require authentication to ensure that we are not providing personal data to an unauthorized person. In withdrawing or limiting your consent to the processing of your personal data, the consequences described in section titled "HOW do we collect or receive your data?" will apply. We will inform you of the consequences in further detail depending on the nature of your request. To this end, we may require proof of your identity and full details of your request before we process it.
CONTACT US
If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of your rights above, please contact us by calling our Customer Department at 018-9096384, sending an email to scentedelegant@gmail.com@scentedelegant.microweber.net or reach out to us via https://scentedelegant.microweber.net/contactus
INFORMATION ABOUT COOKIE MANAGEMENT
This section presents our policy for managing cookies on the scentedelegant.microweber.net website. It aims to explain where the browsing information processed when you visit our website comes from, how it is used, and your rights.
WHAT IS A COOKIE?
When you visit our website, we might, depending on the choices you make, store a text file on your device (computer, smartphone, tablet, etc.) through your web browser.
This text file is a cookie. For as long as it is valid and stored on your device, it will enable Dior to identify your device when you visit the website in the future.
Only the issuer of a cookie can read or modify the information stored in it.
Below you will find information on the cookies that might be stored on your device when you visit pages on the scentedelegant.microweber.net website, either by Scented Elegant or by third parties, and how you can delete cookies or refuse to allow them to be
stored on your device.
WHAT IS THE PURPOSE OF THE COOKIES ISSUED
There are several categories of cookies. Some of them are issued directly by Scented Elegant and its providers, and some are issued by third-party companies.
Various types of cookies might be stored on your device when you browse our website:
The "essential" cookies are essential for browsing our website, including ensuring that the ordering process runs smoothly. If you delete them it can cause difficulties when browsing our website and make it impossible to place an order. They might be stored on your device by Dior or by its providers.
"Analytical and Personalization" cookies are not essential for browsing our website but making it easier for you to conduct searches, optimizing your buying experience.
Advertising" cookies, not essential for browsing but allowing you a more relevant advertising offer.
If your device is used by several people and if one device uses several web browsers, we cannot be certain that the services and adverts delivered to your device are determined based on your use of the device and not on that
of another user. It is your decision and responsibility whether you share the use of your device and configuration of your web browser’s cookie settings with other people.
Cookies are issued and used by third parties on our website in accordance with these third parties’ privacy protection policies. These cookies are not essential for browsing our website.
We might include cookies on our website applications produced by third parties, which enable you to share our site content with other people or to tell other people what content you have been browsing or your opinions of it. This is true of the “Share” and “Like” buttons for social networks like Facebook, Twitter and Instagram.
Social networks that provide buttons like these might be able to use them to identify you, even if you did not use the button when browsing our website. We have no control over the process the social networks use to collect information relating to your browsing of our website and linked to the personal data they hold. Please consult the privacy policy of these social networks.
MODIFICATION of this Privacy Policy
In case of modification of this Policy, we will ensure that you are informed of these changes either by a special notice on our site, or by a personalised warning notably in the context of our newsletters.