Delivery And Returns
DELIVERY
- Scented Elegant order(s) are delivered via Ninjavan and J&T our logistic provider to all Malaysia addresses.
- We do not deliver any order(s) internationally.
- Order(s) placed on the scentedelegant.com website cannot be redeemed and/or collected directly from the Scented Elegant sto
- For the delivery options You will receive an SMS sent to the mobile number entered by you on the Site / for the order(s), with tracking information of your order(s) once your order(s) has been shipped.
- Standard delivery services cost RM 8 for orders under RM 50 and free for orders above RM 100.
- Standard delivery services are 5 – 7 business days upon confirmation of your order(s).
Subject to the following conditions, normal delivery will take 5 to 7 business days upon confirmation of your order:-
- All orders will only be processed and shipped on weekdays (Monday to Friday only, not including Public Holidays)
- Shipping may take additional time due to Public Holidays and/or extreme weather conditions Additional time may be required for shipping of engraved products(s)
- We will ship your order(s) to the delivery address you have provided in your account in scentedelegant.com.my. Your shipping address cannot be changed or modified once your order is placed. Dior is not liable for any loss or delay arising from the incorrect address on the invoice.
- Shipping to remote and rural areas may take additional time
- All order(s) must be signed for and acknowledged receipt upon delivery
The standard cut-off time for online orders :
Order(s) placed before 7:30am (MYT) will be processed on the same business day while order(s) placed after 7:30am (MYT) will be processed only on the following business day. Order(s) received on Friday after 7:30am, Saturday and Public Holidays will be processed on the following business day.
The process when receiving the package :
All order(s) require a signature from an individual upon delivery to acknowledge receipt of the same.
If you are not there to receive and sign for your order(s) upon delivery, our logistic provider will contact you to arrange for a second delivery. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order unattended at the delivery address without any person to acknowledge receipt of the same.
RETURNS POLICY
Currently, we only accept return request(s) for damaged, faulty, and/or incorrect item(s) received for order(s) placed on scentedelegant.com.my. Complimentary returns must be requested within 10 days of the delivery date.
This policy is only applicable to purchase(s) made online via the Scented Elegant Online website. For any purchase(s) made in-store at a Scented Elegant store or please refer to the original place of purchase to request a return.
A partial and full refund(s) may be offered by Scented Elegant for return request(s), subject to the assessment of the actual item(s) by our Customer Service
- HOW TO MAKE A RETURN
1) Contact Dior Customer Service
Contact our Customer Service at 018-9096384 between Sunday to Thursday 9.00 am – 12.30 pm; or 2.00 pm – 5.00 pm; excluding Public Holidays OR by sending an email to: scentedelegant@gmail.com@scentedelegant.com.my to make a request for returning the damaged, faulty or incorrect items received (“Returned Item(s)”). Our Customer Service will guide you through the process of how to return the item.
2) Processing the Return
All Returned Items must be sent to our Scented Elegant store together with a delivery proof at the following address within 15 days from the day we accept your return request through our Customer Service :
You may request a complimentary return via our logistic provider by contacting our Customer Service. However, please note that if you wish to make a return using another method other than our appointed logistic provider, you will be responsible for any applicable costs and charges involved. If you opt for the complimentary return via our logistic provider, please :
i) Request for a “Return Label” from our Customer Service team and arrange with our Customer Service team for a pick-up time of the Returned Item(s).
ii) pack the Returned Item(s) in the reusable perfume Outer Box that you received with your order(s).
iii) insert the Outer Box into the Ninjavan Flyer or J&T Flyer that you have received your order(s).
iv) print the “Return Label” sent to you via email and affix it on the Flyer; and
v) Lastly, remember to keep a record of the pick-up details for the Returned Item(s). A tracking number will be given to you upon pick-up.
Upon our receipt of the Returned Item(s), they will be assessed by our Customer Service and we will contact you to arrange for a refund.
4) Processing the return
We will process the approved refund within 10 working days of receiving the Returned Item(s). You will receive an email notification of your refund status from our Customer Service team.
All refunds will only be made against the original credit card used for payment.
Please note that the time required to refund credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.
Notwithstanding the above, we reserve the right of final decision for refund if the item(s) returned is in unsatisfactory condition, or the above terms are not met.
What do I do if I have an allergic reaction?
If you have an allergic reaction to our product at any time, please contact Scented Elegant Customer Service at 018-9096384, Sunday to Thursday between 9.00 am – 12.30 pm; or 2.00 pm – 5.00 pm; excluding Public Holidays or by sending an email to: scentedelegant@gmail.com. Our Customer Service advisors will be on hand to assist you.